FAQ
1. RAW VS VIRGIN
Our RAW WIGS are made from hair that is sourced from countries such as, Indonesia and India. Each bundle of RAW hair is manufactured by cutting hair from a single donor and wefting it. Therefore, this means no alterations. NO CHEMICALS. NO STEAM.
However, some companies do steam raw hair, providing you the option to wear single donor hair, but in different textures.
The RAW hair we offer comes in 2 different natural textures: Vietnamese Straight and Indian Straight (which has a slight wave when wet)
Note: Due to the hair being unprocessed, it mimics your own natural hair. Therefore, have to treat it like such. The longevity of this type of hair lasts a minimum of 3 years. If you prefer a higher quality hair that has no processing whatsoever and resembles ethnic tresses then, RAW hair is for you.
Our VIRGIN WIGS are composed by cutting hair from two or more donors, steaming it with or without the use of chemicals and wefting it.
Most factories steam process hair to achieve different textures to appeal to consumers. It is known that consumers lover versatility. Therefore, vendors try to appeal to the wants and needs of the consumer. This DOES NOT mean the quality of hair is bad. However, due to steam and/or possible chemical use, the hair will not last as long as the RAW hair. The longjevity is approximately lasts a minimum of 2 years. So if you love hair that is low maintenanance and comes in several different textures, then VIRGIN hair is for you.
2. IS MY WIG GLUELESS ?
ALL OF OUR WIGS HAVE THE OPTION TO WEAR WITH OR WITHOUT GLUE. IF YOU WOULD LIKE THE GLUELESS OPTION, BUT WANT EXTRA SECURITY, PLEASE GO TO THE "WIG ADD-ONS" SECTION TO ADD A BAND OR COMBS.
3. HOW MANY BUNDLES DOES MY WIG INCLUDE?
Bobs: 1.5-2 Bundles
14"-16": 2 bundles
18"-22": 3 bundles
22"-24": 3-4 bundles
More bundles can always be added to your wig. This is just the standard we like to follow when making wigs.
4. HOW LONG WILL MY WIG LAST?
Wig longjevity is 100% dependent upon how you take care of yur wig. If you are taking the absolute best care of your wig, you could get 5+ years wear out of it. Sometimes tracks might have to be tightented or closures may have to be swapped out due to balding over time. Again, this is case by case.
5. DO I HAVE TO WASH MY WIG?
There's no need sis! We take pride in washing, conditioning and styling your unit upon receipt. Our units are ready to wear straight out of the bag!
6. WHAT IS YOUR SHIPPING POLICY?
Here at Slay Society, we are committed to providing you the best experience from placing your order to the moment of installation! Once your order has been placed, it may take 24-48 hours for your payment to process.Β
Custom wig processing will approximately take 5-15 business days, in which you will receive a picture of the unit to ensure satisfaction.
Once confirmation is received that you are satisfied, your unit will ship and you will receive your tracking number. Anything in stock will take 1-5 business days to ship. We only process and ship orders Monday-Friday.
Please Note: Business Days exclude weekends and holidays. Once your package is relinquished to USPS or FedEx, Slay Society is not responsible for any delays thereafter.Β
All orders placed will require signature confirmation to complete delivery. If there are any issues in reference to shipping, please contact the carrier with your tracking number ready.Β
7. WHAT IS YOUR RETURN POLICY?
Unless there is an error on our end all sales are FINAL. Therefore if the hair has been removed from packaging, installed and/or tampered with, we will not issue a refund.Β If your unit is in the same condition you received it in, you have 72 hrs to notify slay society at the email below, explaining the issue so we can come to a resolution.